Kimberley Watts

Sales Executive Emea @Workplace Systems

Milton Keynes, GB

Workplace helps consumer-facing sectors like retail, hospitality and leisure to increase sales by creating schedules that improve customer service. Deploying sufficient employees with the right knowledge and selling skills will increase customer satisfaction and maximize revenues.Our Schedule Management product quickly and easily produces weekly schedules—increasing the visibility to your workforce activity. Managers gain real-time view of all schedules across the business, allowing them to identify and resolve issues as they arise so they can make better decisions—increasing the quality of schedules and maximizing revenues.Managing any gaps in the schedule can be easily done by:• Manually assigned using “drag and drop” with suggested available staff shown• Auto-assigned using a selection of rules• Shifts can be manually distributed among associates, auto-assigned using a selection of rules or offered to suitable employees via text, email and social mediaFull visibility of who is working where and when is identified to ensure the correct schedule cover is maintained. The real-time visibility of the schedules across the business includes:• SQR• Full costs• Hours scheduled compared with targets/contract hours• KPI’s of labor costs to sales ratioWhen associates are scheduled over their contract hours, alerts are indicated in red text to enable quick identification and resolution. When the manager publishes the schedule notification to associates, subsequent acknowledgement (optional) of planned shifts is fully supported by email and / or text