Kimberley Navarrete Morales
IT Solutions Analyst 2 @Teradyne
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WORK HISTORY
IT Solutions Analyst 2 @Teradyne
Coyolar, CR
Provide techno-functional aid for Atlassian products (Jira Software, Jira Service Management, Jira Work Management, Confluence, plugins) Develop/enhance application related components and utilities using low code development platform Monitor applications/database components for errors/performance issues and take corrective actions. Report /escalate critical issues with manager and other teams. Troubleshoot application related and Operating system related issues by checking error logs, event logs. Examine performance issues, fix bugs and troubleshoot problems. Identify root cause and recommend permanent fix. Maintain and regularly update all application related technical, backing and knowledge documentation
EDUCATION
Frankfort Academy
Portuguese , Formación de profesorado en idiomas extranjeros
Universidad Estatal a Distancia de Costa Rica
Licenciatura, Ingeniería informática
Universidad Estatal a Distancia de Costa Rica
Bachillerato ingeniería informática , Educación universitaria/Gestión en el ámbito de la educación universitaria
Universidad Estatal a Distancia de Costa Rica
Francés, French
Universal de idiomas
German, Formación de profesorado en idiomas extranjeros
Colégio técnico profesional de Escazú
Contabilidad general
Aden Business School
Master's degree, Big Data & Business Analysis
Instituto nacional de aprendizaje
Executive english for service centers
ABOUT KIMBERLEY NAVARRETE MORALES
Experience in Customer Service, giving training. Use tools like Microsoft Excel, Word…
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