Kimberley Hill

About Kimberley Hill

A high-performing, solutions-focused Product Director with two decades of success developing and leading multiple complex product initiatives, driving R&D vision, process and automation improvements, and product strategies while managing cross-functional teams to achieve aggressive goals. I am skilled at managing competing priorities, ensuring customer satisfaction with adherence to budget, timelines, and quality. Committed to optimizing client value in service and products, I strive to improve the customer journey and user experience. A high-energy director I am passionate about instilling a positive work culture in project teams, and my goal is to ensure positive outcomes and client retention. I defined and built out the function and role as Product Director with Alight Solutions, establishing the vision for the Product User (approximately 600K retirees) and Agent experience (up to 2K health solution agents). As Director, I manage the development and performance of a 10-member team including Senior Product Managers, HTML Developers, Senior UX Designers, Product Managers and Analysts with responsibility for a multimillion-dollar budget. Interested in networking, continuous learning, and interesting industry leadership engagements. Connect with me via LinkedIn messaging. Agile Software Development | Technology Management | Product Solutions | Strategic Sales Support | SCRUM Frameworks | Project Management | Client Relations | Presentation Skills | Software Product Development | Digital Asset Management | Cost-Benefit Analysis | Budget Management

Experience

1. Product Director

   Alight Solutions

   Oct 2021 — Present · Milwaukee, WI, US

   Designed and built out the function and role, establishing the vision for the Product User (approximately 600K retirees) and Agent experience (up to 2K health solution agents). Managing performance of a 10-member team including Senior Product Managers, HTML Developers, Senior UX Designers, Product Managers and Analysts with responsibility for the annual digital budget.• Creating, managing, and socializing the 12–18-month roadmap supporting key business objectives with the leadership team, product team, and cross-functional partners• Building a digital renewal program to improve customer experience, targeting a 25% cost savings annually, equating to $10M saved by reducing calls coming into the call center and labor costs• Plans to expand this to other insurance lines such as dental, vision, hearing, life insurance, et al• Championing diversity in hiring, training, and promoting to ensure an inclusive workforce, personally mentoring product analyst team members to grow in skills and responsibility • Leveraging Google Analytics, Tableau, Microsoft Teams, Microsoft Dynamics, Azure Dev Op (ADO), and Visio to create a delightful customer experience

Education

• Montclair State University

  Bachelor of Arts - BA

• Montclair State University

  Master of Arts - MA

  2024