Kim T.

About Kim T.

Senior UX, Product & AI Researcher I help product teams turn complex user problems into clear, actionable strategies that drive adoption, scale research, and deliver measurable business impact. I’m deeply curious about how people think, feel, and make decisions, and I’ve built a career turning that curiosity into helping build products people actually want to use.As a Senior UX Researcher and Research Operations leader with 15+ years of experience, I specialize in translating complex questions into clear, strategic answers that move products and businesses forward.In my role as part of the executive team at Proximity Lab, I not only lead / conduct research for 30+ enterprise SaaS products, but also help shape the agency’s business strategy, client engagement approach, and service offerings. This dual perspective, product and organizational, allows me to connect user insights to both design decisions and broader business growth.I’ve conducted research for brands like Adobe, Microsoft, Oracle, CVS, Optum, Boomi and Intel. My work combines qualitative research expertise, strategic planning and operational savvy so teams not only get actionable insights, but also the systems, tools, and workflows to make research faster, repeatable, and scalable.Whether I’m running foundational studies for a new AI-powered feature, mapping customer journeys to uncover adoption barriers, or presenting strategic recommendations to the C-suite, I keep one goal in mind: make every decision more informed, more human, and more impactful. I thrive in dynamic environments where collaboration and innovation are key. My approach is rooted in empathy, transparency, and a commitment to delivering value through every stage of the research process.Other primary creative pursuits include recording, writing and playing music. I\'ve played in bands such as Torrez (Kimchee Records) and Hotel Alexis (Broken Sparrow Records).

Experience

1. Sr Consultant, Ux Conversational Ai Designer

   Nationwide

   Oct 2025 — Present

Education

• University of New Hampshire

  Bachelor of Arts (B.A.), History

  1997

• University of New Hampshire

  Master of Arts (MA), Secondary Education and Teaching

  2006

Skills

• Business Development
• Leadership
• Public Relations
• Program Management
• Account Management
• Team Building
• Management
• Microsoft Word
• Team Leadership
• Strategic Planning
• Training
• Customer Satisfaction
• Special Education
• Educational Leadership
• Project Management
• Research
• Community Outreach
• Staff Development
• Customer Service
• Public Speaking
• Coaching
• Teaching
• Time Management