Kimaula Aitkens
Customer Support Manager at TailorMed
- Role
- Support Manager at TailorMed
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Kimaula Aitkens
Working everyday to make health insurance easier to interact with, understand, and use.
Experience
Support Manager
Jun 2023 — Present · New York, NY, US
Oversee projects from concept to completion while using data analysis to make appropriate recommendations and drive decision-making.Developed and maintained the current CRM for issue reporting using Salesforce (Dashboards, reports, macros, etc.) Understanding and mapping the user’s journey with a cross-functional team to decrease reported issues by 50%.Create, lead, and Foster team engagement initiatives, development, and training.
Education
Brooklyn College
Bachelor of Science (B.S.), Psychology
2011 — 2013
University of Hartford
Associate of Arts (A.A.), Biology, General
2008 — 2010
Skills
- Customer Service
- Microsoft Office
- Photos
- Studio Photography
- Babies
- Lightroom
- Social Media
- Image Editing
- Photography
- Portraits
- Digital Photography
- Event Planning
- Microsoft Excel
- Powerpoint
- Microsoft Word
- Time Management
- Portrait Photography
- Public Speaking
- Landscape Photography
- Travel Photography
- Leadership
- Commercial Photography
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