Kim A.

Business Development Manager @Servicexcel Heating, Cooling & Plumbing

Nanaimo, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Business Development Manager @Servicexcel Heating, Cooling & Plumbing

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Nanaimo, BC, CA

Being a part of the senior management team and supporting the employees, also:1. Develop and implement sales and marketing strategies to drive company growth and achieve revenue targets while in alignment with core company values.2. Manage, mentor, and lead the sales team to ensure they meet their individual and team sales goals.3. Establish and maintain strong relationships with clients and foster long-term partnerships with groups and organizations while building customer loyalty.4. Collaborate with the owner and other managers on to develop and implement policies and procedures that improve organizational efficiency and performance.5. Provide support and guidance in the recruitment and retention of qualified staff.6. Monitor industry trends and competitor activities to identify new business opportunities and areas for improvement.7. Prepare and present regular reports on sales performance, market trends, and business development activities.8. Cover sales responsibilities when salespeople are away, ensuring seamless continuity of service to clients.9. Implement or improve existing CRM systems to streamline sales processes and improve customer relationship management.10. Participate in industry events, trade shows, and conferences to build brand awareness and expand the company\'s network.

EDUCATION

2015 — 2016

Thompson Rivers University - School of Business and Economics

Master of Business Administration (M.B.A.)

2013 — 2018

Vancouver Community College

Diploma

2013 — 2015

Thompson Rivers University

Post-Baccalaureate Diploma

1994 — 2000

University of the Fraser Valley

B.A.

1993 — 1994

Sardis Senior Secondary

High School Diploma

2014 — 2015

Thompson Rivers University - School of Business and Economics

Pre-MBA

SKILLS

System AdministrationAnalysisComputer Software TrainingTrainingPowerpointAdult EducationResearchMarketing StrategyFirefightingContractual AgreementsCustomer ServiceSystem DeploymentTechnical WritingHelp Desk SupportManagementWeb DesignSocial MediaProject ManagementIT OperationsProject PlanningWindowsTroubleshootingLeadershipHuman ResourcesWireless NetworkingOrganizational BehaviorVideo ProductionWindows 7Microsoft WordWindows Xp ProGraphic DesignTime ManagementMicrosoft OfficeTeam BuildingNetwork AdministrationCall CentersSupervisory SkillsTechnical SupportTeam LeadershipActive Directory

ABOUT KIM A.

Expanded from the technology field to business, human resources, adult education, and training, bringing all of this together to help local businesses leverage online marketing strategies. Completed my Post-Bach in HR (2015), Passed the NKE (2015), Completed courses for Pre-MBA (Aug 2015), Completed MBA (Jan 2017), and Started the Provincial Instructors Diploma. Current focus: Developing strategic brand awareness for ServiceXCEL, a 30-person HVAC company in Nanaimo, BC. Previously was in charge of marketing, community relationships, and business relationships. My current portfolio is working with Indigenous communities and assisting in strategic operations.

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Kim A. — Business Development Manager at Servicexcel Heating, Cooling & Plumbing in Nanaimo, BC, CA | Unifers