Kim W.

Electronics Repair Customer Care Coordinator @Wabtec Corporation

Kansas City, MO, US

Track status of products and associated orders through the entire repair and return process• Communicate and work with customer service, operations, quality assurance, and shipping teams, as necessary, to ensure products continue through the R&R process.• In cooperation with Leadership, develop and manage customer action plans for issue resolution.• Provide regular status updates to customers on outstanding issues.• Assist Leadership to determine cause and implement plans to avoid reoccurrence.• Perform order entry reconciliation and daily coordination of order fulfillment, quoting, lead times and issues related to customer service agreements and component repairs. • Analyze repair stock, identifying problem areas, such as shortages or pending shortages, or items or vendors with consistent stock outs or delivery issues; work with vendors and Wabtec contacts to drive parts issues to resolution• Attend on time delivery performance meetings; monitor and report status.• Coordinate off site vendor repair and warranty administration.• Keep records of customer interactions, process customer accounts and file documents

Mississippi State University

BS, Business