Kim Shelby

About Kim Shelby

More than 10 years\' strategic management experience in organizational leadership for Supply Chain, Logistics, Operations, Master Data Management and Customer Service.* A dynamic team leader; able to bring energy, enthusiasm, and humor to motivate team members to maximize potential and meet objectives.* Proven leader in AI – enabled operations, with hand-on experienceimplementing AI-driven solutions across supply chain and manufacturing environments.* A highly organized manager and coach; able to quickly assess needs and provide tools to resolve difficulties, enhance learning, and improve performance.* As a transformational leader - I inspire people to extraordinary levels of performanceRapid Continuous Process ImprovementProcess Excellence and Delivery Leading Turnarounds & Major ChangesHighly Skilled in Change Management Food Service OperationsAbility to Set Strategic Direction and Execute StrategyDemonstrated ability to improve customer/consumer loyalty, engagement and retentionContinuos Process Improvement with Positive Impact to Profitability Optimal Organizational DesignSuccessful SAP TransitionsHighly Efficient Order ManagementExcellent customer focus, results oriented with a high sense of urgency Demonstrated Ability to Build Teamwork, Improve Morale, Increase Productivity and Enhance Service through optimum supply chainSpecialties: Strategic Vision & Direction Controlling P & LS & OP/Integrated Business Planning Building an Efficient and Effective Supply ChainInventory Planning and ManagementManaging Large-Scale Projects & PracticesSupply Chain OptimizationManaging & Reducing AmbiguityVendor & Contract NegotiationImplementing Quality ImprovementsHeightening Customer Loyalty & RetentionBoosting Productivity & Efficiency LevelsTeam Development Reducing Cycle & Turnaround TimesProduct Life Cycle ManagementLeadership Development

Experience

1. Vice President Customer Service

   PLZ Corp

   Apr 2021 — Present

   Development and Execution of Global Customer Service Operations Strategy Led Development & Launch of Customer Portal Platform - e-commerce and Customer Engagement Three Successful SAP Order to Cash Integrations Successful Delivery of Large- Scale Projects and Organizational Changes Launch of ATP Order Schedule Change Management Process Proactive STO Process Oliver Wight SIOP Training

Education

• Indiana University - Kelley School of Business

  Financial Strategy and Decision Making

• ITIL v4 Foundation

  Certificate, Inforamtion Technology Infrastructure Libary

  2020 — 2020

• Disney Institute

  Disney's Quality Approach to Service

  2019 — 2019

• ITIL

  ITIL 4 Specialist - Create, Deliver and Support

• Lake Forest Graduate School of Management

  MBA, Organizational Behavior

  2006 — 2009