Kim Santos
Experienced Sales Leader | Empowering Teams & Driving Profitable Growth | Expertise in Sales, Operations, & Team Growth
- Role
- General Manager at Necc Controls
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Kim Santos
My background spans sales leadership, general management, and business ownership, giving…
Experience
General Manager
Oct 2024 — Present · PA, US
Lead and facilitate collaboration across multiple departments (operations, sales, engineering, warehouse) to ensure alignment on project goals, timelines, and deliverables, driving successful execution of cross-functional initiatives- Lead and oversee sales teams (remote, inside sales, outside sales) ensuring they achieve performance targets- Utilize CRM software daily to track and analyze key performance indicators (KPIs), ensuring that sales targets and customer engagement metrics are consistently monitored and optimized- Optimize daily operations, including systems, processes, procedures, and workflows, to enhance efficiency and drive sales and profitability- Create and implement innovative strategies to boost sales- Develop and execute plans to strengthen relationships with current customers and encourage referrals through customer interviews, visits, etc- Foster clear communication to inspire the team and maintain a positive work environment- Ensure client expectations are consistently met and service delivery standards are maintained- Provide regular updates to senior management on operational, financial, and strategic performance- Identify new business opportunities and partnerships to expand the company’s market presence.
Education
Penn State University
Master's degree, Organization Development & Change
2019 — 2021
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