Kim Richardson
Plan Administrator @Wagner, Falconer, & Judd, Ltd
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WORK HISTORY
Plan Administrator @Wagner, Falconer, & Judd, Ltd
Minneapolis, MN, US
As the Plan Administrator, I lead a high-performing CSR call center team within a fast-paced, compliance-driven environment. My role focuses on operational excellence, process improvement, and client relationship management to ensure we meet and exceed contractual service expectations.
EDUCATION
St. Cloud State University
General Studies, Study Abroad Program
Alexandria Technical and Community College
Law Enforcement Skills Program
University of North Dakota
BS, Social Work
University of North Dakota
BS, Criminal Justice
ABOUT KIM RICHARDSON
Highly skilled in project management, process improvement, and customer experience advocacy, with a proven track record of driving organizational and technical transformations. Thrives in solving complex challenges through creativity, collaboration, and strong relationship-building. Adept at interpreting and communicating across all organizational levels, delivering exceptional service to partners, vendors, end users, and teams. A dedicated people leader committed to aligning corporate roadmaps with innovative solutions and outstanding operational results.
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