Kim Rich

About Kim Rich

Detail-oriented and highly efficient Sales Support Administrator with proven success supporting multi-million-dollar account portfolios. Skilled in contract management, Salesforce administration, and cross-functional coordination with Legal, Accounting, and Operations teams. Recognized for proactively driving renewal readiness, streamlining complex sales processes, and enabling Account Managers to focus on customer growth and retention. Known for a strong work ethic, collaborative spirit, and positive attitude that enhances team performance and customer experience.I have balanced sales consulting with administrative support for over three decades. I developed deep expertise in customer relationship management, cross-functional collaboration, and consultative sales, consistently ensuring client satisfaction and operational efficiency.

Experience

1. Senior Sales Support Administrator

   Vector Security Networks

   Dec 2025 — Present

   Sales Support: Assist Account Managers (NAMs) and Project Teams with proposals, contracts, and account setup.Account Management: Maintain customer profiles, process orders, handle inquiries (phone/email), update records, and manage data.Data & Reporting: Obtain data for quotes, generate sales reports, and utilize customer databases (D365, Project Mates).Customer Interaction: Convert inbound leads, manage existing customer needs (moves, upgrades), and provide follow-up service.Revenue Growth: Proactively communicate with existing customers for renewals, add-ons, and upgrades.Workflow Management: Ensure proper documentation and smooth execution of sales-to-project transitions.

Education

• Garfield High School

  College Prep Courses

  1980 — 1984

Skills

• Online Marketing
• B2b
• Direct Marketing
• Small Business
• Social Media Marketing
• Copywriting
• Cold Calling
• Social Media
• Market Research
• Event Management
• Customer Satisfaction
• New Business Development
• Advertising
• Magazines
• Marketing Management
• Email Marketing
• Digital Marketing
• Advertising Sales
• Newspaper
• Marketing Strategy
• Blogging
• Copy Editing
• Marketing
• Market Planning
• New Media
• Selling
• Press Releases
• Digital Media
• Public Relations
• Media Relations
• Troubleshooting
• Event Planning
• Ap Style
• Sales Management
• Brand Development
• Inside Sales
• Newsletters
• Online Advertising
• SEO
• Account Management