Kim Okimoto
- Role
- Customer Success Manager Ii at Robert Half
- Location
- Walnut Creek, CA, US
- LinkedIn followers
- 500 followers
About Kim Okimoto
A passionate, energetic, and results oriented professional with 10 years of experience in…
Experience
Customer Success Manager Ii
Sep 2021 — Present
EXTERNALLY: • Empathize with every aspect of the customer experience, putting customers’ needs first o Client Success Curation of quality candidate shortlists Candidate selection and interview scheduling Job offers and candidate acceptance Post offer acceptance through guarantee period and beyond o Candidate Success Identify new online candidate registrations Assisting candidates from registration through the interviewing stage to job offer and acceptance • Strategize and partner with the business development team to help meet performance goals • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty • Identify customer challenges within the platform and actively suggest solutions to see results • Troubleshooting with clients and candidates • Provide support to customers via Chat function INTERNALLY: • Acting as a mentor for CSM new hires. Consistent resource for onboarding questions and guidance • Facilitating and leading team calls when Customer Success Lead is unable to • Providing coverage for teammates when they’re out of office. Being the point of contact for their existing clients & candidates while managing their shortlists • Creating deliverables/templates for processes, procedures, and best practices. Updating the training manual for shortlist statuses • Provide backup for Customer Success Manager Lead when necessary
Education
The College of New Jersey
Bachelor of Fine Arts (B.F.A.), Fine and Studio Arts
2006 — 2008
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