Kim Neill
Clinical Manager @Spring Health
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WORK HISTORY
Clinical Manager @Spring Health
Directed implementation and continuous improvement of on-site and virtual clinical operations, aligning services with organizational goals and optimizing program performance using data from Looker and Salesforce• Managed employee lifecycle for a dispersed national clinical team, including onboarding, training, performance coaching, and offboarding, while fostering a culture of growth and psychological safety that resulted in a 14% higher positive rating than company average• Developed and standardized SOPs across clinical operations, including crisis and disaster response protocols, to ensure legal, ethical, and quality compliance• Partnered with engineering and product teams, utilizing Jira and Figma, to enhance internal EHR system and virtual care features, incorporating clinical frontline staff feedback to improve accuracy and reduce time spent documenting by 50%• Designed and implemented Salesforce enhancements, including custom dashboards that improve data accuracy, streamline reporting, and strengthen quality assurance and strategic insights• Collaborated with marketing, RevOps and customer success via Asana and GSuite to develop and enhance innovative programs and presentations, boosting customer engagement and retention
EDUCATION
LIU Post
Bachelor of Science (BS), Art Therapy/Therapist
New York University - Steinhardt School
Master of Arts (MA), Art Therapy/Therapist
ABOUT KIM NEILL
Bilingual and bicultural licensed Creative Arts Therapist with 15+ years of experience in the mental health sector, specializing in trauma-informed care across the lifespan. Proven expertise in designing impactful clinical training that enhances service delivery and ensures compliance, driving positive client outcomes. Skilled in developing quality assurance systems and fostering continuous improvement. Passionate about clinical mentorship and empowering diverse teams to achieve exceptional client care through collaborative practice and growth.
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