Kim McKee

About Kim McKee

Dedicated management professional with experience in both line and staff positions in learning, collections, customer service. Proven track record of problem solving using creativity and experience. Ensured efficiency and cost effectiveness by seeking and implementing continual process improvements. Effectively balanced quality with achievement of productivity goals in a constantly changing environment. Extensive experience in:Corporate Education and Training ReportingCustomer Service and Collections Problem Solving and Process ImprovementStrategic Planning and Implementation Project ManagementPerformance ManagementCareer DevelopmentConsultationSpecialties: Learning management, employee onboarding, curriculum management, competency development, as well as implementation of blended learning solutions that increase performance results while decreasing cost. Achieved consumer credit lending authority. Expert in all aspects of the credit card industy, call center management & large group facilitation/education. Managed all performance management including: Hiring decisions, HR investigations, employment termination, coaching & results management.

Experience

1. Senior Learning and Development Consultant

   PNC

   Mar 2016 — Present

   Currently working on learning solutions for projects that have an Enterprise or large-scale employee impact such as Enterprise Employee Orientation and Onboarding

Education

• Hofstra University

  BA, Sociology major / History & Secondary Education Minors

  1989 — 1993