Kim McEwen

About Kim McEwen

Healthcare growth happens when strong teams and strong partnerships come together. That’s the work I’ve focused on throughout my career.For more than 20 years, I’ve built and led enterprise Client Success, Account Management, and Implementation organizations that support national health plans, PBMs, TPAs, and government healthcare partners. I’m passionate about helping organizations scale responsibly—protecting revenue, expanding strategic partnerships, and ensuring clients realize measurable value.Across digital health and enterprise healthcare companies such as Livongo Health, Rally Health, SameSky Health, and GroundGame Health, the teams I’ve led have managed enterprise payer portfolios exceeding $250M while maintaining 100% client retention during key growth phases.What drives my work is building the structures that allow organizations—and people—to succeed at scale. That includes designing implementation frameworks that accelerate onboarding, aligning Sales, Product, Operations, Marketing, and Finance around shared outcomes, and creating governance models that strengthen executive partnerships.Areas where I focus most:• Building and scaling Client Success and Implementation organizations• Enterprise payer and PBM partnership strategy• Revenue retention and expansion across complex healthcare accounts• Executive stakeholder engagement and governance models• Cross-functional alignment across commercial and operational teamsA few outcomes I’m proud of:• Scaled Client Success and Implementation teams from 1 → 25+ leaders supporting enterprise accounts• Managed portfolios exceeding $250M in revenue• Achieved 102–105% net revenue retention across enterprise accounts• Delivered multiple enterprise launches per quarter while reducing onboarding time by 30%• Partnered with Sales teams to generate $12–$15M in expansion revenue• Served as executive sponsor for strategic national payer partnershipsI thrive in collaborative, high-growth environments—particularly in digital health, enterprise healthcare SaaS, and private-equity backed healthcare services—where strong partnerships and accountable leadership drive meaningful impact.If you’re building or scaling a Client Success organization, strengthening payer partnerships, or preparing for the next stage of growth, I’d welcome the opportunity to connect.

Experience

1. Vice President Client Success, Implementation and Partnership Relations

   Cleo

   Apr 2026 — Present · Boston, MA, US

Education

• Immaculata University

  MA, Counseling Psychology

  1993 — 1995

• Franklin & Marshall College

  BA, Sociology & Psychology

  1986 — 1990

Skills

• Surgery
• Clinical Research
• Ehr
• Medicare
• Disease Management
• Emr
• Informatics
• Hospitals
• Program Management
• Leadership
• Healthcare Management
• Healthcare Information Technology
• Team Building
• Health Insurance
• Managed Care
• Account Management
• Process Improvement
• Strategic Planning
• Healthcare
• Hipaa