Kim McCourtney

Experience

1. Delivery Executive

   Capgemini

   Sep 2022 — Present

   Capgemini, Minneapolis, MN / September 2022 – Current Senior Director for SAP and Multiple Technologies Primary Role: • Provides strategic direction and executive delivery oversight for clients, and drives business with clients to achieve revenue growth, profitability, and continuing customer satisfaction. • Executive point of contact for Programs being run at clients, and responsible for client satisfaction, based on overall delivery milestones. • Maximizes opportunities and taking accountability for qualification and closure of new business opportunities at accounts. • Owns and develops the long-term client relationship on behalf of Capgemini. • Provides the necessary direction and management of the Account Team, identifying and implementing any development needs as required. • Works closely with the solutions team in the Technology Services and the various Sector groups to develop and win a pipeline of new/add-on business. Team Leadership • Sets direction, coach, mentor and manage performance of account team- 50-100+ people or greater at various levels across multiple geographies. • Works closely with Delivery Management to ensure expectations are manageable and appropriate support is available. • Work closely with other Business Units/teams to ensure that consistent messages are projected Key Skills/Experience: • Experienced in a senior client/account management role within the supply side including management of program and account P&L. • Proven track record of delivering IT solutions and growing revenue within a major account. • Experience operating at CXO level, and ability to demonstrate excellent client relationships. • Excellent client engagement – able to empathize with and respond to the needs of stakeholders.

Education

• University of Wisconsin–Oshkosh

  Bachelor of Arts - BA, Speech Communication and Rhetoric

• St. Catherine University

  Master of Arts, Organizational Leadership

  2007 — 2010

Skills

• Organizational Design
• Training
• Change Control
• Sap
• Project Portfolio Management
• Quality Assurance
• Sap Products
• Quality Auditing
• Program Management
• Project Management
• Vendor Management
• Integration
• Business Process Re-Engineering
• Global Management
• Cross-Functional Team Leadership
• Erp
• Management
• Business Process Improvement
• Strategy
• Sdlc
• Team Leadership
• Management Consulting
• Global Strategy
• Business Process
• Medical Devices
• Process Improvement