Kim Markle
Enterprise Customer Success | Voice of Customer Expert
- Role
- Senior Enterprise Customer Success Manager at Iterable
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Kim Markle
I’m a Senior Customer Success Manager with over 10 years of experience supporting enterprise SaaS clients across CPG, retail, and media industries. I’ve led CS teams and owned full customer lifecycles—from onboarding to renewals and expansion—across Fortune 500 portfolios in both national and global markets.My track record includes managing $70M in ARR, delivering 110%+ NRR, and growing accounts from $600K to $1.4M. I’ve led initiatives that increased adoption by 20%, reduced ticket volume by 30%, and secured multi-year renewals without RFPs. I’m highly proficient in Salesforce, Gong, Jira, and Looker.When I’m not driving customer outcomes, I’m usually enjoying the outdoors, exploring new restaurants, or diving into photography projects.I’m currently exploring leadership roles in Customer Success where I can own enterprise portfolios, drive strategic growth, and mentor others.
Experience
Senior Enterprise Customer Success Manager
Jan 2026 — Present
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