Kim Madrigal
Servant Leader | Strategically Orchestrating Exceptional Service Delivery and Driving Customer Satisfaction | Customer Experience Enthusiast
- Role
- Director, Client Engagement at Early Warning
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Kim Madrigal
As a dynamic and results-driven professional, I have extensive experience steering dynamic customer service operations and delivering exceptional customer experiences. Moreover, I have a proven track record of optimizing support functions, increasing customer satisfaction, and consistently surpassing service goals. Being a forward-thinking individual, I have developed and executed comprehensive customer support strategies that align with broader organizational objectives. I am known for fostering a customer-centric culture, coaching teams for continuous improvement, and collaborating across departments to enhance the overall customer experience. As a compassionate and motivational leader, I have certified team success by nurturing a culture of accountability and inspiring performance improvement. I am instrumental in leading the successful scaling and transformation of customer support operations to accommodate rapid growth. A few of my career highlights include: Improved revenue-generating customer service by providing cohesive experiences aligned with the organization\'s purpose. Significantly reduced service delivery times by 10% and elevated customer satisfaction by 10% by regulating standardized processes for new customer acquisitions, onboarding, and implementations. Achieved 25% faster SOWs and LOAs through Contract Lifecycle Management process improvements. Acted as a direct advisor to customer-facing representatives, proactively engaging with customers to drive alignment and promote the adoption of organizational products and services.
Experience
Director, Client Engagement
Jun 2024 — Present
Education
Bellevue University
Bachelor of Arts
2004 — 2006
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