Kim M. Hill

Commercial Lines Department Manager @Goodman Gravley Insurance Source

Olathe, KS, US

Lead and manage a team of 8-9 Commercial Lines Account Managers, providing guidance, mentorship, and support to ensure team success.• Initiative and implementation of ongoing training and development of Commercial Lines Account Managers.• Oversee daily operations, including resolving challenges, supporting team members in company and client interactions, and fostering a collaborative environment.• Participate in client calls alongside Account Managers to support in account reviews and address complex issues.• Drive strategic initiatives by focus on building commercial books of business with new and existing company partnerships.• Encourage and foster consistency of documentation practices while utilizing agency management software to streamline processes and enhance team efficiency.• Engaged in building relationships with company partners.• More than 25 years in account management, with more than 19 of those years having a primary focus of Commercial Lines.• Proficiency in AMS360 software.