Kim M.
Manager, Fsi & Public Sector Account Management @Adobe
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WORK HISTORY
Manager, Fsi & Public Sector Account Management @Adobe
Lead a dedicated team of seven account managers to ensure operational excellence in the FSI and Public Sector sectors. Developed a predictable renewal forecast to enhance client retention and satisfaction. Fostered a unified mission among team members, driving success and collaboration across the organisation.
EDUCATION
Oxford Brookes University
PGCE, Education
University of Reading
Bachelor of Arts (BA), Applied English Language Studies
ABOUT KIM M.
As a retention leader, I drive operational excellence with my team of account managers, a predicable renewal forecast and a team all on the same mission of success.With a number of years in account management, service delivery and customer success, I am deeply committed to building strong customer relationships, understand our clients core objectives and supporting to deliver these.My core competencies lie in building trust, being a trusted advisor and collaborating with teams to reinforce customer centricity, and driving growth.I have a key focus on adoption, ROI, and value realisation which has contributed to developing partnerships, minimising attrition, account growth and high, consistent retention rates.
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