Kim Lawrence
Director of Client Services and Industry Relations @Expovision
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WORK HISTORY
Director of Client Services and Industry Relations @Expovision
Falls Church, VA, US
Client Services; the department that orchestrates the execution and coordination of 20-25 events each year on behalf of companies in multiple industries. Facilitates the flow of key information and communications between clients, hotels, and internal Expovision departments and teams. Defines department policies, procedures, and best practices to maximize client experiences. Attends meetings of hotel associations and industry events to build strong relationships. Accompanies clients on visits to sites and hotels, and maintains the authority to negotiate agreements. Serves as a liaison between clients, hotels, and internal Expovision departments and teams; assumes a lead role as the on-site Housing Representative at each event. Develops reports for clients detailing housing statistics across all demographics, including VIP and sub block usage. Personally secured 23% of the company’s customer base. In 2018, accelerated contracting activity to sign 1,100 agreements covering events out to 2028.ABOUT EXPOVISIONExpovision provides housing and hotel services for annual meetings, trade shows, conferences and conventions in North America.
EDUCATION
Shepherd University
Bachelor of Science - BS, Hotel, Motel, and Restaurant Management
SKILLS
ABOUT KIM LAWRENCE
VALUE PROPOSITION I am highly effective in contract negotiations and the delivery of client services, with extensive experience orchestrating convention housing for high-profile city-wide association clients in multiple industries across North America. My success is driven by my ability to ensure the success of each event, managing the end-to-end process, including site visits, RFP management, contract negotiation, registration integration and relationships with hotel partners and convention bureau representatives.SUMMARY Engaging Client Services Leader possessing a winning blend of business expertise, skill in large scale housing management, and strong relationships with hotels. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talents and effort with client needs for each event. LEADERSHIP HIGHLIGHTS Delivered revenue growth, client satisfaction, and partnership relationship management over a series of promotions with Expovision, and Hyatt & Radisson Hotels going back several years. Plans and oversees the executions of 20-25 events each year on behalf of companies across multiple industries. Personally secured 23% of the company’s customer base. In 2018, accelerated contracting activity to sign 1,100 agreements covering events out to 2028.Specialties: Account Management, City-wide Convention Housing Planning, Revenue Growth, Contract Negotiations, Room Inventory Management, RFP Administration, Reports and Summaries, Site Evaluation
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