Kim Kneas

About Kim Kneas

I build the strategies, systems, and teams that fuel customer and partner growth. By aligning people, process, and technology, I turn complexity into clear, scalable Customer & Partner Success programs that drive retention, adoption, and shared success.At my core, I’m a builder and a leader. I design the frameworks and engagement models that make success repeatable, and I guide teams that bring lifecycle strategy to life. My work spans onboarding design, structured engagement programs, education systems, CRM implementation, and operational workflows that help customers gain value quickly and stay invested over time.Over the past several years, I’ve expanded into broader enablement and operational leadership to strengthen the infrastructure behind Customer Success. That experience deepened my ability to create visibility, accountability, and measurable performance across the customer journey. My foundation, however, remains in leading teams and building post-sale systems that strengthen engagement, improve retention, and align cross-functional partners around customer value.Known for creating process out of chaos, I focus on building durable success engines and the culture that sustains them. I believe the strongest organizations make success visible and repeatable for their customers, and I am committed to building the playbooks and operational clarity that make that possible.

Experience

1. Vice President, Msp Success

   Kaseya

   Mar 2025 — Present

   Led global partner enablement strategy for one of the technology industry’s largest MSP-focused ecosystems. Architected scalable frameworks that align content, training, and analytics to help partners market, sell, and grow profitably.Highlights:• Unified and elevated the organization’s paid enablement program following the merger of two high-performing teams and offerings, scaling from 15 to 70 members while establishing shared purpose, consistent processes, and enterprise-wide alignment.• Built and mentored cross-functional teams spanning content, design, project management, and coaching to deliver 20+ turnkey marketing campaigns and comprehensive training programs that fuel partner growth and profitability.• Developed a unified enablement framework connecting content, education, and performance tracking to deliver measurable partner outcomes.• Championed measurement and accountability, implementing analytics frameworks to track campaign performance and continuously optimize impact across the partner ecosystem.

Education

• East Carolina University

  Master of Arts (MA), English (Technical and Professional Communication)

  2002 — 2004

• James Madison University

  Bachelor of Arts (BA), English

  1995 — 1999

Skills

• Digital Media
• Technical Writing
• Academic Publishing
• Presentation Development
• Negotiation
• Sales Presentations
• Sales
• Marketing Communications
• Research
• Social Media Marketing
• Strategic Planning
• Public Speaking
• Publishing
• Editing
• Event Planning
• Training
• Customer Service
• Social Media
• Leadership
• Grant Writing
• Higher Education
• Marketing
• Management
• Video Editing