Kim Kattenhorn
Head of Service @Serco
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WORK HISTORY
Head of Service @Serco
Stevenage, GB
Operational Head of Service- responsible for the delivery of a flagship social care service in partnership with Hertfordshire County Council. Accountable for the operational leadership of the senior management team that delivers 3 key services to residents of Hertfordshire. Frontline preventative social care services, enablement services and commissioning activities.I am responsible for the development of the business vision, objectives and broader policies of the service. Accountable for the performance management of the services within a stringent set of KPI’s. A key member of project boards following direction from the strategic head of service on new areas of business development. Key functions:• Deployment of resources• Prioritisation of workload and responses• Enablement • Safeguarding• Risk management• Performance management• Risk management• Motivation of all staff• Leadership
EDUCATION
University of Hertfordshire
MSc Leadership and Management, Public Administration and Social Service Professions
ABOUT KIM KATTENHORN
Head of Adult Social Care Service- responsible for the delivery of a front line Preventative social care service for Hertfordshire County Council. Accountable for a team of 140 FTE that deliver services to residents of Hertfordshire that enable people to live their fullest lives. Our innovative teams deliver a full Connected Lives service preventing, reducing and delaying the need for long term services Qualified Prince2 Practitioner: Lean practice. Inspirational Leadership Award 2013
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