Kim Jones

About Kim Jones

Summary Six Sigma leader with over 20 years of experience in call center and…

Experience

1. Sr Analyst- Strategic Initiatives Management

   Ally

   May 2022 — Present

   Duties:\\\\n\\\\nPerform project management functions to deploy strategic initiatives.\\\\nGather and organize project requirements from stakeholders.\\\\nDevelop task lists and project plans to deploy quality solutions on time.\\\\nCommunicate project status updates and risks to stakeholders/leadership.\\\\nMeet budgetary objectives by adjusting project scope/constraints.\\\\nDevelop, lead, and collaborate with cross-functional working team to achieve results.\\\\nProactively engage in projects with thought leadership to recommend solutions.\\\\nFacilitate strategic initiatives -project life cycle.\\\\nSchedule and facilitate meetings with partners and stakeholders.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Technical Support
• Coaching
• Powerpoint
• Vendor Management
• Team Leadership
• Team Management
• Operations Management
• Public Speaking
• Sales Operations
• Employee Training
• Customer Satisfaction
• Risk Management
• Relationship Building
• Training
• Quality Assurance
• Microsoft Office
• Program Management
• Microsoft Word
• Time Management
• Customer Advocacy
• Customer Service
• Wireless
• Strategy
• Call Center
• Customer Experience
• Leadership Development
• Management
• Banking
• Microsoft Excel
• Sales Management
• Cross-Functional Team Leadership
• Call Centers
• Account Management
• Strategic Planning
• Performance Management
• Leadership
• Sales
• Problem Solving
• Process Improvement
• Project Management