Kim Him

Desktop Support Specialist @Ariat International

Install, upgrade and support all company desktops/laptops/Mac, mobile devices, printers, and other infrastructure related items * Ensure all client machines meet security best-practice standards * Troubleshooting support escalations in a multi-platform environment (Windows, OSX, and Linux).* Troubleshoot network connectivity including and not limited to: LAN/WAN environment, setup, and configuration across a broad range of IT services, manage network TCP/IP, DHCP, VPN and DNS * Administer Windows Active Directory and related services (DNS, DHCP, NPS, File/Print, GPO, etc.).* Administer a wide array of cloud services including but not limited to: ServiceNow, Kaseya, Box, Mimecast, CrashPlan, NGAV, Zoom, Meraki.* Maintain accurate IT Asset and Software Management records * Manage relationships and coordination efforts with external technology suppliers * Manage and troubleshoot our Cisco Call Manager Systems * Set up, track, report, and manage all issues in a ticketing system * Participate in a 24/7 on call schedule.* Constantly look for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise).* Contribute to the creation of standard procedures that better streamline the IT team’s workflow