Kim Voss Fritchey

About Kim Voss Fritchey

I\'m a successful leader with over 25 years in an IT professional role working with the customer in a day-to-day production environment for a customer care and billing solution for cellular communication clients. The teams I have led have implemented 100s of software packages, customer migrations, and overall software transformations. I have been the liaison between clients and the development of new business functions. I am very good at communicating technical talk in a language that my business teams would understand. I am great at creating and presenting even under pressure of a bad situation.I have led teams through multiple transformations and oversaw contract negotiations and strict service-level agreements. I have also been a primary organizer for team events for our company intended to boost team morale.I look at the big picture and try to think through each angle of the decision that will be made to ensure all pros and cons have been evaluated.I have led ISO certification, business continuity, and disaster recovery process. I was also part of the team that moved a sq. foot disaster recovery site across the county while monitoring 11 trucks during a snowstorm from Atlanta to Washington with no incident. This also included coordinating and executing all our clients\' DR systems online within the agreed-upon outage window.More recently, I took a leap of faith with a new start-up to head overall operations and the client success team. I have implemented new CRM systems, led client migrations, and developed all end-to-end process flows for all aspects of the company. I ensure the success of our clients with our product, looking for new ways to market our clients through social media through organic and paid reach. I\'m able to communicate at the level of my clients through their language so they will understand the benefits of what we are encouraging them to do. I have also conducted all training for our clients and internal teams, oversee vendor management, and manage marketing campaign projects and customer service.I\'m a get-it-done person that can rally a team to reach our goals.

Experience

1. Operations Service Leader

   Amdocs

   Aug 2024 — Present

Education

• Illinois State University

  BS, Business

  1987 — 1991

Skills

• Integration
• Program Management
• Customer Service Operations
• Product Management
• Software Development Life Cycle (Sdlc)
• Process Improvement
• Sdlc
• Requirements Analysis
• Mobile Devices
• Vendor Management
• Business Analysis
• Software Project Management
• Crm
• Telecommunications
• Billing Systems
• Wireless