Kim Francis

About Kim Francis

Seasoned sales and marketing professional possessing strong leadership and management skills. Forges strong communication links between the sales team and marketing in understanding and prioritizing the accounts needs. Detail oriented, outgoing, articulate, with excellent communication skills exemplified by solid client relationships.Specialties: SalesKey Account ManagementClient RelationsTeam Building Problem Resolution

Experience

1. Manager, Strategic Partners & Sales Operations

   Spectra Logic

   Jun 2018 — Present · Boulder, CO, US

   Defined and executed the development of the new sales operations department.•Oversee new product requirements with the Sales Engineer and Product/Program Management teams.•Manage commitments and expectations with the customer while liaising with the extended teams.•Carries out regulatory and management responsibilities in accordance with the organization\'s policies and procedures.•Applies mentoring and coaching skills to motivate and guide team members.•Builds and manages deep, meaningful, and effective relationships with customer segment and internal teams.•Acts as the thought leader and strategist for customer service initiatives and projects.•Manage fulfillment allocation issues and escalations.

Education

• Rowan University

  BA, Communications/Advertising

  1990 — 1994

Skills

• Merchandising
• Pricing
• Sales Operations
• Customer Service
• Crm
• Retail
• Competitive Analysis
• Selling
• Management
• Team Building
• Marketing
• Project Planning
• Key Account Management
• Strategic Planning
• Marketing Communications
• Inventory Management
• Product Development
• Recruiting
• Customer Satisfaction
• Training
• Sales Management
• Budgets
• Forecasting
• Advertising
• Negotiation
• Sales
• Time Management