Kim Dsouza
Senior Manager Network Development. Building High Performing Teams & Fostering Key Relationships
- Role
- Senior Manager Network Development at GLG
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kim Dsouza
Great leadership is about empowering people, simplifying processes, and driving purposeful impact-because when teams thrive, businesses transform.\"I am a people first leader with 20+ years of experience in building high performing teams, streamlining operations, and driving customer success across global markets. Currently serving as a Senior Manager at GLG, I lead expert network expansion and strategic engagement for top-tier clients including private equity firms, VCs, and Fortune 500 companies.My strength lies in simplifying complexity leading initiatives in CRM implementation, expert pool expansion, and platform evaluation to enhance business efficiency and scalability. I am passionate about creating high-performing teams, I believe in mentorship, continuous learning, and leveraging technology for operational excellence. I have successfully led multi-geo teams, improved CSAT scores across organizations, and helped drive a 19% productivity boost in my current role.With a foundation in customer service amd training (IBM, Accenture, BFC) and a strategic outlook honed through certifications in Lean Six Sigma, Risk Management and an ongoing MBA in Human Resources, I bring a holistic approach to leadership and transformation.Email: d••••••••@yahoo.com / k••••••••@gmail.com
Experience
Senior Manager Network Development
Apr 2023 — Present · Mumbai, IN
Spearheading Network Expansion for both tactical and strategic requirements of the client• Successfully managing a portfolio of projects for prominent PE, VC, Profesional Services and Corporate Firms• Devising strategic approaches for proposals, ensuring alignment with key deliverables, value creation, and maintaining a project\'s financial viability• Leading Business Transformation across all Client segments to ensure no gap in expectations Vs delivery on Client projects• Streamlining workflows to ensure no hiccup in day to day operations• People manager with experience of setting KPI, incentive structure, performance evaluations, and career mentoring
Education
SVKM's Shri Bhagubhai Mafatlal Polytechnic and College of Engineering
Diploma in Engineering
Sikkim Manipal University (SMU)
Bachelor of Business Administration
DY Patil University
Master's degree
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