Kim Carrington
Customer Experience | Operations Management | Team Leadership | Managed Services | IT Coordination
- Role
- Business Analyst Iii at Nasa S Marshall Space Flight Center
- Location
- Madison, AL, US
- LinkedIn followers
- 500 followers
About Kim Carrington
Maya Angelou said, “people will forget what you said, people will forget what you did…
Experience
Business Analyst Iii
Nasa S Marshall Space Flight Center
Mar 2025 — Present · Huntsville, AL, US
Provides high-level support to the program office in identifying services, processes and cost for existing and future IT systems. Maintains detailed knowledge of the required compliance documentation. Provides briefing on analysis of program business activities. Performs analysis to evaluate the cost of alternative ways to accomplish functional objectives, analysis including investment costs, benefits and risks as a net change to the functional baseline costs, the cost of doing business now and in the future. Responsible for the development, improvement, standardization, and execution of process integration from an Enterprise perspective and collaboration with stakeholders to aid process design and improve efficiency of processes.Gather and define requirements in the form of User Stories for program service requests and collaborate with ServiceNow agile teams.Collaborate with Change Management teams and Developer Teams to build Service Request fulfillment workflows. Serve as POC for Knowledge Articles and facilitate updates to Knowledge articles based on end user feedback and/or process changes.
Education
Alverno College
Bachelor of Arts (B.A.)
1994 — 1999
Skills
- Coaching
- Training
- Customer Satisfaction
- Cross-Functional Team Leadership
- Integration
- Team Leadership
- Call Centers
- Microsoft Office
- Organizational Development
- Project Management
- Troubleshooting
- Recruiting
- Program Management
- Change Management
- Management
- Team Building
- Strategic Planning
- Employee Relations
- Leadership
- Contract Management
- Continuous Improvement
- Business Analysis
- Contract Negotiation
- Human Resources
- Budgets
- Analysis
- Performance Management
- Supervisory Skills
- Process Improvement
- Software Documentation
- Public Speaking
- Vendor Management
- Customer Service
- Energy
- Business Process Improvement
- Call Center
- Interviews
- Project Planning
- Leadership Development
- Employee Engagement
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