Kim Cardia
Customer Service Representative @Air Systems, Inc.
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WORK HISTORY
Customer Service Representative @Air Systems, Inc.
San Jose, CA, US
Customer Retention Liaison in charge of resolving issues and retaining valuable customers. Investigate customer disputes and provide mutually amicable solutions. Generate Credit and Rebill paperwork. Manage Customer PM Renewals. Attend New Account Kick-Off meetings in order to get concise customer information to relay to office personnel regarding customer procedures, ie; billing, access issues, scheduling, etc. Respond to customer invoice inquiries and provide call history & refrigerant summary reports as needed. Host and participate in Retention meetings to determine customer satisfaction and share information with appropriate Sales Managers. Spearhead the PGE QM customer rebate program. Responsible for obtaining and renewing Certificates of Insurance for the Service Sales Group.
SKILLS
ABOUT KIM CARDIA
Detail oriented and problem solving professional with the drive and ambition to succeed in all endeavors regarding my career and personal goals.
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