Kim Sosa

Business Care Advocate @Uscellular Business

Knoxville, TN, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2022 — Present

Business Care Advocate @Uscellular Business

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Knoxville, TN, US

Provide general and technical support for Small Business, Enterprise, and Public Sector accounts including set-up, maintenance, analysis, escalation callbacks, technical ticket callbacks and retention opportunities • Provide tier 1 and tier 2 technical support to for wireless and IoT devices including filing technical tickets • Highest B2B Team performer across all measures

EDUCATION

N/A

University of West Florida

Master of Education - MEd

N/A

Old Dominion University

Bachelor of Science - BS

SKILLS

Marketing CopyProject ManagementCopywritingSocial Media Optimization (Smo)Career StrategistPublic RelationsLesson PlanningMarketingPublic SpeakingPublishingCurriculum DevelopmentOnline ResearchResearchCareer Development CoachingBusiness Process ImprovementDifferentiated InstructionReport WritingOnline Lead GenerationNews WritingCareer ManagementRecruitingStaff DevelopmentData AnalysisElementary EducationPromotional CopyLanguage ArtsClassroomBusiness DevelopmentInstructional DesignEducational TechnologyAccount ManagementCurriculum DesignEducational LeadershipEditorial WritingCover LettersSpecial EducationResume WritingProject Management Office (Pmo)Press ReleasesLiterature

ABOUT KIM SOSA

Customer-focused leader with experience in account management, sales, marketing, and…

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