Kilian H.
Chief Customer Officer @iAdvize
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WORK HISTORY
Chief Customer Officer @iAdvize
Nantes, FR
Lead our global Customer Success, Support and Services organization to help ecommerce brands drive long-term value from our AI Shopping Assistant. I’m responsible for defining and executing our customer strategy across Europe and North America: structuring scalable onboarding and adoption programs, improving Net Revenue Retention, and identifying expansion opportunities in close partnership with Sales and Product. I work directly with C-level stakeholders at leading retailers to align our roadmap with their business outcomes, ensure measurable impact on conversion and customer experience, and turn strategic accounts into long-term advocates of iAdvize.
EDUCATION
Université catholique de l'Ouest
Maîtrise, Information et Communication
SKILLS
ABOUT KILIAN H.
15+ years of experience in the SaaS industry, fast-growing environment & executive position.Customer Success Management, Customer & Operations Delivery, Chief of Staff.
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