Alan Kilgore
Director of Information Technology @Cuyahoga County
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WORK HISTORY
Director of Information Technology @Cuyahoga County
Cleveland, OH, US
IT Director responsible for innovative and performance initiatives in the Network, Voice, Server, and ITSM Divisions for the County Information Technology Department.($1.4BN/yr w/ 7,750 employees serving 1.3 million residents)
EDUCATION
Kent State University
Bachelor of Science (B.S.), Information Technology
ABOUT ALAN KILGORE
Inquisitive Technology Director with 15+ years of experience overseeing Technology Departments in the Government and Education sectors. I\'ve worn many hats in my career ranging from implementing new business processes, departmental budgeting, project cost analysis, and ensuring all technical goals are met by the Technology Department.My personal and professional experiences that I apply each day revolve around these philosophies. Operations and Project Management are the core of the department- Generate processes for as much as you can to ensure consistent success - Develop work activities around continuous improvement using agile methodologies- Budget for the short team and forecast and communicate long term needs- Learn about the current state to build a successful roadmap to the futureUnderstand where you stand and where the organization is headed- Technology is implemented to solve business problems- Develop a strategic roadmap and monitor / evaluate it often- Quantify your department’s accomplishments annually - Use data metrics along with instinct to make decisionsAlign, lead, and grow teams to output results faster- Educate your team of the goal and empower them to make decisions- Bring out the team’s creative side and listen to all perspectives- Let the team be acknowledged for the wins- Set processes on how tasks will be relayed, and progress reported backBe outward facing- Be the liaison between business, technical, and executive teams - Learn as much as one can about the business units you serve- Have an open-door office approach Educate, refine, and drive to be a better person- Evaluate what you bring to the table with each opportunity- Maintaining a calm demeanor when faced with adversity will prevail- Stay curious and enlightened to make quality decisions for the long-term - Meet the customer where they are to collaborate and grow Professional Skills:Process Improvement | Product Roadmaps | Project Management | Portfolio Strategy | IT Service Management Software | Large Government | Vocational Education | Strategic Planning | Agile Development | Value Stream Creations | Departmental Budgeting | Training Documentation | Building Renovations | Proposal Scoring | Proposal Composition | Corporate Communications | Lean Six Sigma | ITIL | Vendor Management | Contract Management |Innovation |
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