Kifayat Ullah Khan
IT Support Associate Ii @Amazon
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WORK HISTORY
IT Support Associate Ii @Amazon
Ottawa, ON, CA
Provisioning, configuring, deployment, maintenance and troubleshooting of IT equipments (PCs, monitors, printers, scanners, radios, security keys etc), and handling incident/action tickets via ServiceNow throughout Amazon Greater Ottawa Region FCs & Delivery Stations• Supervising and first point of contact for over 800 Associates for any IT related issues/requests including AD LDAP permissions, Group policy (User and Windows), guiding/assisting management with their duties, • Amazon Network understanding (FFN, LAN, WAN, VoIP, TCP/IP, OSPF, BGP, VLANs) and network monitoring, Cisco Switches/Routers/Firewalls, Mist Access Points, Milestone Security System for Bosch Cameras, Kronos Punch Timeclocks, for Amazon Greater Ottawa Region • Troubleshooting and Deep Dive for network created events including Servers, Switches, Firewalls, & Workstations • Maintenance of IT equipment’s (Switches, Routers, and UPS) in IDF cabinets and MDF rooms to ensure the optimal temperature, humidity level.• Requested and implemented 40+ Model Change Management for YOW3 Fulfillment Center• Creating troubleshooting guides and documentation for the YOW3 Fulfillment Center. Training and supervising IT Equipment Coordinators.• Coordinating ordering, delivery, and audits of assets assigned to the IT department• Resolved about tickets, and made more than ticket touches, including Severity 2, Severity 3 issues.
EDUCATION
Conestoga College
Ontario College Diploma, Computer Systems Technician
SKILLS
ABOUT KIFAYAT ULLAH KHAN
Skilled IT Infrastructure & Network Specialist with IT and Computer Systems Technician diploma from Conestoga College, and over 5 years of proven expertise in deploying, maintaining, and troubleshooting networking devices, across large-scale organizations
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