Kiersten Ward

Chief Operating Officer @Empowerment Trucking

Augusta, GA, US

Interact directly with customers to ensure an exceptional experience and foster long-term relationships.Lead research and development initiatives to drive continuous innovation in operations, safety, and service offerings.Collaborate cross-functionally with marketing, sales, and dispatch to optimize overall company performance and align with strategic goals.Oversee daily operational activities to ensure efficiency, compliance, and timely execution across all lanes and services.Develop and implement process improvements to enhance safety, reliability, and profitability.Mentor and support team members, cultivating a culture of integrity, accountability, and empowerment.Drive strategic growth initiatives, including expanding customer networks and entering new markets.Manage financial performance in collaboration with executive leadership to achieve sustainability and profitability goals.Uphold and promote the company’s core values in all internal and external interactions.