Kieron Clemons
Customer Success Leader | Empowering Teams to Drive Retention, Adoption & ROI | SaaS Strategy | Gainsight | Salesforce
- Role
- Head of Product and Customer Success at Congruity Health
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kieron Clemons
Customer Success Leader with 10+ years of experience leading SaaS programs, developing…
Experience
Head of Product and Customer Success
Mar 2021 — Present
Lead Customer Success strategy and operations for a national healthcare SaaS platform, driving adoption, retention, and growth across enterprise payer and provider networks. After serving in a VP-level capacity, I’ve focused on building a scalable success organization that blends technical innovation with customer-centric engagement.• Built and led a Customer Success and Product Operations team achieving 100% client renewal rate and 90%+ platform adoption.• Designed and implemented customer success playbooks, onboarding frameworks, and QBR templates that improved time-to-value and expanded account growth opportunities by 25%.• Partnered with Sales, Product, and Clinical teams to deliver integrated solutions that enhanced patient engagement and operational efficiency.• Developed health scoring and analytics dashboards in Gainsight and Power BI to monitor account health, predict churn, and inform executive business reviews.• Acted as executive sponsor for key enterprise accounts, leading escalations, renewals, and adoption initiatives that directly influenced revenue expansion.• Scaled internal operations and workflows to support rapid client growth while maintaining high CSAT and NPS performance.
Education
University of Wisconsin-Milwaukee
Mechanical Engineering
Georgia Institute of Technology
BSME, Mechanical Engineering
2009 — 2011
Skills
- Cad
- Engineering
- Construction Management
- Lean Manufacturing
- Management
- Product Development
- Analysis
- Procurement
- Materials
- Autocad
- Solidworks
- Testing
- Manufacturing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.