Kieron B.
Infrastructure Project Manager @Vanquis
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WORK HISTORY
Infrastructure Project Manager @Vanquis
Kent, GB
Part of a team of Infrastructure Project Managers, dealing with large complex and time sensitive projects.
ABOUT KIERON B.
Service Desk Manager | Zempler Bank (formerly Cashplus)Empowering small businesses & microbusinesses with simpler banking productsCurrently leading multiple service and support teams at Zempler Bank, which was recently ranked 5th for independent service quality alongside Monzo and Starling. I manage a UK-based team dedicated to supporting the bank’s colleagues across a wide range of technology needs, ensuring seamless operations and contributing to strategic initiatives.My team functions as a full-spectrum End User Computing (EUC) support desk, delivering:• Software and hardware support• Hardware configuration and asset lifecycle management• Identity and access management• Incident and service request management• Colleague onboarding and offboarding• Project and delivery supportWith over 20 years of IT experience and more than a decade in the financial services sector, I bring a blend of technical expertise, leadership, and customer-centric thinking. I am PRINCE2 certified, highly organised, and known for building motivated, loyal, and high-performing teams. My approach is honest, diligent, and focused on continuous improvement and innovation.I take pride in delivering measurable results, fostering strong client relationships, and maintaining a deep understanding of business systems and operations.
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