Kiernan Rodriguez
Google IT Support Professional Certificate || Google Cyber Security Professional Certificate
- Role
- Temporary Call Center Agent at Conduent
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Kiernan Rodriguez
I am a highly motivated and dedicated IT professional who has recently completed the…
Experience
Temporary Call Center Agent
Jul 2025 — Present · Albany, NY, US
Take customer phone calls to discuss issues of various situationsDocument phone calls from customer clients to notate phone discussionsUtilize communication research resources to find answers on customer based problems to solve for solutionsUsed critical thinking skills to manage customer client based issues to understand the problem to find effective solutions to solve it.Used a team based open wiki chat system to communicate issues with supervisory management and coworkers to solve customer based issues or report incidents at any given timeframe.
Education
Cyber Florida at USF: The Florida Center for Cybersecurity
Online Training Development Program
2024 — 2025
Shenendehowa Central School District
High School Diploma
2009 — 2013
Hudson Valley Community College
Associate's degree
2013 — 2017
Skills
- Web Development
- C++
- Microsoft Office
- Microsoft Access
- Java
- Computer Graphics
- Video Games
- Networking
- Computer Network Operations
- Microsoft Word
- Android Studio
- Video Editing
- Unity
- Computer Hardware
- Graphic Design
- Website Development
- Web Design
- Web Applications
- Android Sdk
- Web Services
- Ethical Hacking
- Eclipse
- Ethernet
- Android Development
- Microsoft Excel
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