Kieran Nevin

Support Manager @Compass Group

London, GB

As Portering Support Manager, I oversee operations for a team of 200 porters across multiple departments in a major NHS hospital. My role combines strategic leadership, service delivery, workforce planning, and cross-departmental collaboration to ensure efficient, patient-focused transport services.Key Responsibilities:Lead daily operations and ensure 24/7 staffing coverage across clinical and non-clinical areas.Provide departmental leadership during the Head of Department’s absence.Drive process improvements, performance management, and compliance with regulatory standards.Maintain operational and audit-ready documentation to support service continuity and governance.Coordinate support for hospital-wide initiatives, including VIP visits and new system implementations.Develop staffing models in response to fluctuating service demands from other departments.Key Achievements:Spearheaded portering service adaptation during the Trust-wide Epic EPR system rollout, including team retraining and workflow redesign.Introduced and managed sickness and leave tracking systems, improving workforce planning and reducing unplanned absences.Forecasted and mitigated revenue impacts of staffing fluctuations by aligning resources with demand.Contributed to budget planning, aligning department goals with wider business strategy and cost control.Successfully implemented additional staffing solutions in response to cross-departmental support requests within budget.

St Aloysius College, London

GCSE's, 8 GCSE's grade A-C including Mathematics, Science and English