Kieran Darlow
Service Architect @Sword Group
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WORK HISTORY
Service Architect @Sword Group
EDUCATION
Tadcaster Grammar School
GCSE's, English, Maths, Science
York Technical College, United Kingdom
BTEC National Diploma, BTEC National Certificate in Science Sport Studies
SKILLS
ABOUT KIERAN DARLOW
Xalient’s service operations have flourished under my leadership, leveraging over 20 years of experience in Managed Services and IT operations. As Service Operations Director, I led the Global Managed Services function, focusing on operational efficiency, service quality, and scalability. By driving innovative strategies, we improved resource utilisation, aligned services with evolving client needs, and ensured profitability through world-class service delivery. Collaborating closely with executive teams, I played a pivotal role in fostering organisational growth and adaptability while maintaining a customer-centric approach. My expertise encompasses Global NOC leadership, cross-functional collaboration, and vendor management, enabling transformational initiatives that enhance operational performance and deliver superior outcomes.
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