Kieran Higgins
Head of Digital Workplace Transformation Workplace, Cloud, Collaboration & Contact Center Services @思科
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WORK HISTORY
Head of Digital Workplace Transformation Workplace, Cloud, Collaboration & Contact Center Services @思科
London, GB
Manage a Global team accountable for end-to-end availability and productivity for Cisco\'s Digital Workforce Services for employees and partners, virtually and at over 500 physical sites. Using Scaled Agile methods to lead teams to transform the workplace productivity by innovating, enhancing and integrating the conferencing, messaging, and video experiences for Cisco’s global workforce in their workplace and digital workstreams.
EDUCATION
Dublin City University
BSc and MSc, Applied Physics , Fibreoptic research
SKILLS
ABOUT KIERAN HIGGINS
Global Leader in IT Infrastructure Service Development and Delivery. Enterprise level value-add through Cisco and third party solutions to create great user experiences in the workplace.Background in Engineering, IT Infrastructure and IT Applications environments with complex dependencies. Agile delivery of Network, Collaboration, Data Center, Mobile, Application integrations, Outsourcing. Experienced in managing and delivering large complex time critical programmes.Experienced in IT Service and contract management of large scale outsource agreements.Experience in large scale Organisation Change Management programmes. Strong people and line manager management skills.Sales and customer-facing experience.Financial management and budget responsibility >$50M/yr. Goals :To find worthy challenges to motivate me.To continue to find roles where I can use the diverse experience I have gained sofar. To develop new skills and hone my existing skills to align all resources available to meet and exceed delivery expectations of company objectives.Specialties: IT Architecture, IT Managed Service Optimization, IT Programme delivery, Project Lifecycle and process optimization, Human Resource Strategy and Org Change Management.
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