Kieran Carmichael

Senior Manager, Network Operations @Colt Technology Services

Crewe, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Senior Manager, Network Operations @Colt Technology Services

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Crewe, GB

Led a team of engineers and managers, reporting to the Director of Assurance, overseeing post-M&A strategy, system integration, and operational management.• Developed business cases for post-M&A restructuring, contributing to executive-level strategy.• Managed operational and financial oversight, maintaining revenue growth while ensuring cost-effective operations.• Led the implementation of automation solutions, significantly reducing manual work and improving operational efficiency.• Facilitated strategic workshops, enhancing business alignment and performance across the organization.• Provided financial analysis to inform strategic decisions across business units, supporting long-term goals.• Recognized with a company award for driving cultural and operational improvements through leadership and innovation.

SKILLS

Fedora CoreDesktop DeploymentPerformance ReportingCisco TechnologiesService Level AgreementsDatabase AdministrationMicrosoft TechnologiesCustomer Escalation ManagementSoftware DeploymentTicketing SystemsTelecommunicationsTeam LeadershipMajor Incident ManagementDialer ManagementSecurityPhpHtmlIncident ManagementActive DirectoryCall Center AdministrationVoipDslCustomer ServiceMysqlWeb DevelopmentMicrosoft OfficeAvayaService DeskSqlLinuxJavascriptAvaya TechnologiesManagementUbuntuReport WritingSystem AdministrationRedhatSipAsteriskSiemens Hipath

ABOUT KIERAN CARMICHAEL

Results-oriented Senior Operations Manager with extensive experience in managing technical support teams, enhancing network reliability, and leading cross-functional collaborations. Proven track record of driving operational efficiency through strategic planning, automation, and leadership. Adept at developing high-performing teams, streamlining workflows, and achieving financial targets.Skilled in financial management, network and service management, and customer advocacy, with technical expertise in Python, Perl, PHP, SQL, and JavaScript. I thrive on building teams that deliver results and optimize performance to meet strategic objectives.

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Kieran Carmichael — Senior Manager, Network Operations at Colt Technology Services in Crewe, GB | Unifers