Kien Lin
- Role
- Senior Business Process Analyst at Accenture Federal Services
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Kien Lin
As a believer in the power of productivity, I\'m dedicated to making the most of every…
Experience
Senior Business Process Analyst
Dec 2020 — Present · VA, US
Led and facilitated team of analysts in integrating and consolidating client’s third party systems and tools by implementing one centralized application developed within ServiceNow • Facilitated multiple integrating partners to manage product’s development, deployment, implementation, and reiteration with ICAgile practices to deliver new product to a large federal agency • Assessed, redesigned, and improved client’s service management practices, business process flows, and employee workstreams to increase client service efficiency • Limited bottlenecks by eliminating nondigital procedures and manual tasks through process digitization and automation to increase client employee productivity • Provided input for User Experience/User Interface design and deployed change enablement to increase customer usership and customer efficiency • Led interviews and workshops with stakeholders to envision features in product’s future state • Created 80+ page pitch deck presenting technology improvement opportunities for recompete
Education
University of Pennsylvania
Bachelor of Engineering - BE, Mechanical Engineering and Applied Mechanics
2015 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.