Kiely Donovan
Senior Learning Instructor @Southwest Airlines
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WORK HISTORY
Senior Learning Instructor @Southwest Airlines
Dallas, TX, US
EDUCATION
Rhema Bible Training Center
Diploma, Leadership and Youth Studies
North American Flight Control
Aircraft Dispatcher Training Certification Course
Collin College
General Studies
ABOUT KIELY DONOVAN
At the core of my professional journey is a deep commitment to leadership, conflict resolution, and effective communication. Driven by a philosophy that values empathy and collaboration, I am dedicated to creating win-win solutions and nurturing growth in both individuals and teams. My guiding principle is to empower others through support and development, using creativity and emotional intelligence as my compass. With extensive experience in the airline industry, I have honed my skills in coaching, mentoring, and training, seamlessly facilitating growth across various teams. My expertise encompasses curriculum design, instructional delivery, and liaison work to ensure regulatory compliance, anchored by a Lean Six Sigma Yellow Belt certification. Coupled with my background in customer relations, I bring exceptional problem-solving abilities and a talent for managing complex situations with poise and clarity. Throughout my career, I have achieved significant milestones including the facilitation of new instructor onboarding programs at Southwest Airlines and active participation in quality improvement projects. Earning a JD Power Award for customer service excellence during my tenure at Convergys is a testament to my ability to drive quality and performance. My volunteer work with Habitat for Humanity and Ronald McDonald House further underscores my commitment to contributing meaningfully to the community. I am passionate about leveraging my skills to foster environments where collaboration, innovation, and growth are paramount. My aim is to partner with forward-thinking organizations to champion change, enhance customer experiences, and develop high-performing teams. Let\'s connect to explore how my strategic outlook and dedication to transformative leadership can support your organizational goals and aspirations. Strengthfinders Results: Strategic | Adaptability | Communication | Ideation | Positivity Kendall Life Languages Results: Influencer | Responder | Mover | Contemplater | Shaper
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