Kiel Whetstone
Claims Director @Lincoln Financial
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WORK HISTORY
Claims Director @Lincoln Financial
Phoenix, AZ, US
Oversees STD and Leave Administration for a group of National customers with a combined annual premium of $102M with 100% client retention over 4 years• Analyzes the changing pattern of disability claim incidence / leave and recovery patterns within the assigned accounts / products and take corrective action to manage within acceptable risk tolerances• Responsible for the recruitment, selection, performance management and technical and leadership development of direct and indirect reports• Zero turnover among direct reports leaving the company since moving into the role• Responsible for a staff of 80 insurance professionals, including 5 front line managers
EDUCATION
University of Arizona
Bachelor of Arts
Pima Community College
Associates of Liberal Arts
ABOUT KIEL WHETSTONE
Experienced Claims and Operations professional with 14 years of experience in Cross-Functional Collaboration, Process Improvements, Team Management, Talent and Leadership Development, and Developing Creative Strategies.
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