Kiefah H.
Tech Engineer 2 @Deutsche Bank
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WORK HISTORY
Tech Engineer 2 @Deutsche Bank
Birmingham, GB
Provisioned secure Windows environments using PXE and USB deployment tools (Media Creation Tool).• Conducted Microsoft Autopilot pre-provisioning for secure device rollout.• Managed IT service requests via ServiceNow, ensuring SLA compliance and efficient asset tracking.• Performed hardware replacements and workstation upgrades, including monitors, keyboards, and mice.• Packaged and prepared IT hardware for courier transfers and delivery.• Supported secure and standardised OS deployments within enterprise settings.
EDUCATION
South and City College Birmingham
Bachelor of Technology (BTech), Information Technology
Birmingham City University
Bachelor of Science (BSc), Computer Science
ABOUT KIEFAH H.
IT Support Specialist with over two years of firsthand experience in dynamic environments. Proven ability to optimise Microsoft 365 operations, resolve complex technical issues, and boost service efficiency. Recently completed Level 4 Cyber Security iMeta training and pursuing CompTIA Network+ and PenTest+ certifications, demonstrating a proactive commitment to enhancing IT security. Known for clear communication, process improvement, and a dedicated approach to support.
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