Kiana Jackson
Regional Event Manager @Bowlero Corporation
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WORK HISTORY
Regional Event Manager @Bowlero Corporation
Fulfills a critical role driving revenue for the largest ten-pin bowling center operator in the world, with a focus on securing agreements for events with up to 1500 attendees for 12 locations across Houston, San Antonio, and Corpus Christi in Texas, as well as Chicago and the San Francisco Bay Area. Collaborates across department lines and with outside vendors to ensure the success of each event and the complete satisfaction of customer expectations. Leverages a winning combination of suggestive sales methodologies, upsales, and expertise in event planning to continually meet and surpass all performance and revenue targets. Serves as a trusted advisor and subject matter expert, providing guidance and direction to clients seeking to plan and execute unique experiences for their guests, including personal celebrations and business team-building events. Maintains and strengthens customer relationships, engaging in outreach and post-event follow-up to gather feedback and secure additional and repeat business, as well as referrals. Improved performance against P&L goals by innovating a training program for event and sales managers; additionally, developed a performance management system to gauge the effectiveness of event managers and identify opportunities for improvement. Serves in an on-site role addressing and resolving event issues, while overseeing the setup and breakdown of technical equipment; collects metrics into reports, presentations, and spreadsheets for review by management.
EDUCATION
Clark Atlanta University
Bachelor’s Degree, Speech Communication and Theatre Arts
ABOUT KIANA JACKSON
Accomplished Director of Events• Results-driven and motivated Events and Sales Manager with extensive experience securing business and leading the planning and execution of personal celebrations and business events with up to 1500 attendees.• Applies strong attention to detail and efficient multi-tasking abilities to excel in time-sensitive environments, meeting all standards for quality and productivity. Leveraged an up-sell program that sparked 15% to 55% gains in month to month revenue.• Serves as an integral business leader, contributing to the success of team management, training, space management, structures, accessories, rentals, and attire for each event, consistently exceeding customer expectations.I’ve built my career in a variety of roles and trades. Working in the fields of Event, Sales, Production and General Management, I\'ve provided administrative, customer and hospitality services. Performing in diverse industries, I am required to wear multiple hats and I sincerely enjoy it. I discovered that I thrive in environments where no two work days, or expectations are exactly the same. I’ve made it my personal goal to appreciate every experience I gain and grow from it.Skills and abilities: Take charge, multi-task oriented, organizer and planner. Exceptional time management skills with attention to detail. Highly self-motivated, dedicated, and gregarious professional. Excellent written and verbal communication skills. Proficient using Outlook, Microsoft Word, Excel, PowerPoint and light board operation. Ability to establish and maintain an excellent rapport with clients and partners, and quickly build trust.
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