Kian Wilson
Operations and Data Administrator @RoSPA
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WORK HISTORY
Operations and Data Administrator @RoSPA
West Midlands, GB
I oversee the administration and operational support of RoSPA\'s Awards, Events, Membership and ROADAR advanced driving and riding programmes, ensuring efficient delivery, high service standards and regulatory compliance. My role provides cross-departmental coordination, acting as a central point of contact for enquiries, bookings, invoicing and qualification administration.I hold responsibility for the effective administration of advanced driver and rider training, working closely with assessors, instructors and internal stakeholders to ensure consistent, high-quality outcomes. I also assist the optimisation and ongoing integration of Microsoft Dynamics as a Continuing Education (CE) centre, supporting system improvements, data integrity, reporting and streamlined workflows.I maintain oversight of assessment and event support activity, uphold data protection and governance standards, and contribute to continuous operational improvement, ensuring departmental objectives align with wider organisational goals.
EDUCATION
Wood Green Academy
A level, English Language
A level
A level, Computer Science
ABOUT KIAN WILSON
I\'m an operations-focused administrator with hands-on experience across IT systems, logistics, and business operations, currently working within a fast-paced environment at RoSPA.Over the past 3+ years, I\'ve built a proven track record of delivering measurable operational improvements. I have supported the accurate processing of £1M+ in orders, ensuring high levels of precision and reliability in high-volume environments.I have also led improvements to departmental operations by restructuring email management systems, enhancing data analysis processes, and introducing more effective team coordination practices. These changes contributed to a 200%+ increase in positive customer feedback within a single month, reflecting a clear impact on service quality and efficiency.My experience spans event and membership operations, logistics coordination, and systems optimisation, with practical use of tools such as Microsoft Excel, Microsoft Dynamics, and OpenFleet to improve performance and accuracy.Alongside my professional work, I\'m committed to continuous development-actively gaining additional qualifications to strengthen my technical and analytical skill set. I also run my own business, where I apply operational principles in a real-world setting, developing skills in client management, service delivery, and growth.I\'m currently working towards becoming a Chartered Manager, with a long-term focus on leadership, operational excellence, and building scalable ventures. I\'m particularly interested in opportunities within operations, business transformation, and technology-driven environments where I can deliver measurable impact.
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