Kia Okuma

About Kia Okuma

As a loan officer at Fairway Mortgage, I managed the full sales cycle from prospecting to closing, generating a monthly average pipeline of $12.5M+ and 44+ accounts. I developed local channel sales partners through co-marketing events, seminars, and continuing education courses, and ensured timely closings and consistent communication, resulting in a 4.93/5 star average customer rating from 496 reviews across multiple platforms.I also led the training, development, and implementation of service protocols and product suite for a new branch, and facilitated new product offerings and third-party sales. I leveraged my Bachelor of Science degree in Business and Marketing from the University of Minnesota-Twin Cities and my product and industry expertise to provide recommendations, analyses, and presentations to align strategies with business goals and market conditions. I am passionate about delivering exceptional customer service, building long-term relationships, and solving complex problems. I developed strong foundational skills through years in the service industry and client-facing roles that have translated to success collaborating with professionals across all industries.

Experience

1. Business Development Representative

   Siteimprove

   Jan 2025 — Present · Minneapolis, MN, US

Education

• University of Minnesota

  Bachelor of Science - BS, Business and Marketing

  2014 — 2018