Kia H.

About Kia H.

Results-driven IT professional with a strong foundation in help desk support and experience supporting DoD environments, where security, compliance, and accountability are part of everyday work. I diagnose and resolve technical issues efficiently while staying mindful of risk, policy requirements, and procedural standards.I approach technical support with an awareness of governance, risk, and compliance, ensuring issues are not only fixed, but addressed in a way that protects systems, data, and organizational integrity. I’m comfortable following established controls, recognizing when something presents risk, and documenting actions clearly to support consistency and audit readiness.I communicate clearly and confidently with users and stakeholders, handle sensitive matters with professionalism, and deliver support that aligns with both operational needs and compliance expectations. I work well in structured, regulated environments and take pride in resolving issues thoroughly and responsibly.

Experience

1. Solution Analyst

   Deloitte

   Apr 2021 — Present

   As a Solution Analyst, I specialize in bridging the gap between business needs and technology solutions. My role involves gathering and analyzing business requirements, designing solutions that address challenges, and collaborating with cross-functional teams to implement these solutions.

Education

• St. Petersburg College

  Cyber Security

  2018 — 2019

• Florida State University

  Bachelor of Science, Social Science College of Social Sciences & Public Policy

  2011 — 2012